SHIPPING AND DELIVERY POLICY
Last updated Jan 22, 2023
This Shipping & Delivery policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms:
www.storyandwine.com/termsandconditions
Please carefull review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE SHIPPING AND DELIVERY OPTIONS?
We offer various options. In some cases, a third-party supplier may be managing our inventoryand will be responsible for shipping your products.
Shipping fees
We offer shipping at the folliwng rates
Shipping Method Shipping Fee
Courrier (6 bottles)
Anytime between £8
8am & 7pm
Courrier (12 bottles)
Anytime between £15
8am & 7pm
Courrier (24 bottles)
Anytime 8am & 7pm £25
All times and dates given fordelivery of the products are given in good faith but are estimated only.
For EU and UK customers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.
Please be advised that courrier costs could change depending on your location, the courrier we use or unforeseen circumstances. Once it is sent, you will receive an email with your tracking information.
HOW IS MY SUBSCRIPTION FULFILLED?
If you are being a subscription, we will deliver on: Each month at the pre-set date of your choice.
Product substitution can be made up to 5 days prior to your delivery.
DO YOU DELIVER INTERNATIONALLY?
We deliver worldwilde shipping. Free shipping is not valid on international orders.
For information about customs process:
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additonal taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such addtional costs or taxes.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Orders cannot be shipped to P.O boxes.
Orders only shipped on business days Monday to Friday.
To ensure same delivery day, orders must be placed before 2pm.
WHAT HAPPENED IF MY ORDER IS DELAYED?
If your delivery is delayed for any reasons, we will let you know as soon as possible and advise you of a revised estimate date for delivery.
For EU and UK customers: This does not affect your statutory rights. For more information, refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have any questions about returns, please refer to our Return Policy:
https://www.storyandwine.com/returnsandrefundpolicy
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further comments or questions, you may contact us by:
- Email: info@storyandwine.com
- Online contact form: https://www.storyandwine.com/contactus